Arbitration | Video Transcript

[GRAPHIC: Walkup, Melodia, Kelly & Schoenberger]

MICHAEL KELLY: Bringing a case against Kaiser is unlike suing any other doctor, hospital or health care provider. Kaiser has its own system. It's called the Kaiser Arbitration System.

[GRAPHIC: The Kaiser Permanent Arbitration System: A Review and Recommendations for Improvement]

[GRAPHIC: Kaiser Permanente]

MICHAEL KELLY: The Walkup firm has been representing Kaiser members since 1976 when the Kaiser system was first adopted. Over the last 30 years, our lawyers have successfully arbitrated more cases to judgment against Kaiser than any other firm in Northern California.

When you select a lawyer to represent you or a family member in a case against Kaiser, it's critical that you make sure your lawyer has experience in successfully prosecuting cases in the Kaiser arbitration system. It's not like being in court. The Kaiser arbitration system is unique. It applies only to Kaiser. And our lawyers are familiar with it.

In deciding to prosecute a case in the Kaiser arbitration system, your lawyer needs to know how to make that system work for you. Your lawyer needs to be familiar with who are the arbitrators and whether your case should be heard before a panel of three arbitrators or one arbitrator, how long the arbitration should take, where it should be held and what witnesses should be called.

Our lawyers know who the lawyers are that represent Kaiser. We know who the experts are that Kaiser uses. We have been through the process hundreds of times. Our lawyers bring a wealth of experience to your case that other law firms can't offer. We have handled more Kaiser arbitration claims than any other firm in northern California over the course of the last 30 years.

[GRAPHIC: Walkup, Melodia, Kelly & Schoenberger]